Increased error rates in user search endpoints and indexing delays
Current Status: Resolved | Last updated at October 26, 2020, 21:52 UTC
Affected environments: US-1 Production
History for this incident
October 26, 202021:52 UTC
Resolved
This incident has been resolved.
October 26, 202019:25 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
October 26, 202018:10 UTC
Identified
We've identified the cause of the issue and working on a fix. Newly created users do not show up in User Search at this moment and may cause "user doesn't exist" errors when searching users via Management API.
October 26, 202013:23 UTC
Investigating
We are continuing to investigate this issue.
October 26, 202013:08 UTC
Investigating
We are currently investigating this issue.
October 26, 20209:25 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
October 26, 20209:16 UTC
Identified
We are continuing to work on a fix for this issue.
October 26, 20209:05 UTC
Identified
We are continuing to work on a fix for this issue.
October 26, 20209:05 UTC
Identified
The issue has been identified and a fix is being implemented.