Increase in Error Rates and Response Times on Authentication services - US-5 and CA-1
Current Status: Resolved | Last updated at November 26, 2025, 19:27 UTC
Affected environments: CA-1 Production, US-5 Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20251114_Increased_Error_Rates_in_CA1_and_US5_Public_Cloud_Environments.pdf
History for this incident
Resolved
Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Monitoring
We applied a fix for the issue and the errors have subsided. We are monitoring the system.
Investigating
Our environment is experiencing elevated errors. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.