New users not showing up in user search right away

New users not showing up in user search right away

Current Status: Resolved | Last updated at January 15th 2021, 21:21 UTC

Affected environments: EU Production, AU Production, US-1 Production, US-3 Production, US-3 Preview, JP-1 Production, JP-1 Preview

A root-cause analysis for this issue has been performed and is now available at https://cdn.auth0.com/blog/20210107-3-Incident-RCA.pdf

History for this incident

January 7, 202121:50 UTC


This incident has been resolved.

January 7, 202121:38 UTC


A fix has been implemented and we are monitoring the results.

January 7, 202120:25 UTC


The issue has been identified and a fix is being implemented.

January 7, 202120:09 UTC


We are investigating reports of newly registered users not showing up in user search (in Auth0 Dashboard or via Management API). While a marginal delay between user registration and user indexing is expected, we are investigating increased indexing delays. User authentication is not affected, users are able to register and log in.