Elevated Errors in the EU-2 Public Cloud Environment
Current Status: Resolved | Last updated at November 24, 2025, 20:17 UTC
Affected environments: EU-2 Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/2025-11-09_-_Authentication_Errors_in_the_EU-2_Public_Cloud_Environment.pdf
History for this incident
Resolved
The elevated errors observed in the affected space have subsided and authentication functionality has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Identified
We are observing elevated error rates rates in the Prod-EU-2 Public Cloud environment. Users may experience authentication issues. We are currently investigating the issue for root cause and will update when our status changes.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.