Increased Error Rates Public Cloud US-3
Current Status: Resolved | Last updated at April 14, 2025, 23:03 UTC
Affected environments: US-3 Production
History for this incident
Resolved
Services have now been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Monitoring
We applied a fix for this issue and error rates have now subsided. We are continuing to monitor the environment.
Identified
Our Engineering team has identified what we believe to be the root cause of this issue and we are taking additional mitigation measures to limit the impact our customers are currently experiencing. We will post an additional update here in approximately 15 minutes once these actions have completed.
Investigating
Our Engineering team is actively continuing to review this issue and engage additional resources. We have not yet identified the root cause of this issue and we will post additional updates here in 15 minutes as our review progresses. We are currently attempting to identify and isolate the root cause for these error rate spikes.
Investigating
Our Engineering team is continuing to investigate increased error rates which are impacting our Public Cloud US-3 customers. We will post additional updates here in 15 minutes as we progress.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.