Service Degradation in our US-3 Environment
Current Status: Resolved | Last updated at December 15, 2022, 0:07 UTC
Affected environments: US-3 Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/2022-12-05_Provider_Network_Outage_Causing_Disruption_for_US-3_and_Private_Cloud_Customers.pdf
History for this incident
Resolved
This incident has now been resolved and we are no longer seeing impact to customers in our US-3 region.
Monitoring
We have implemented mitigation steps and we are seeing improvement of services for customers in our US-3 region as we continue to monitor this incident.
Identified
We have identified a service degradation for one of the regions utilized by our cloud provider and we are performing the necessary failover steps to further mitigate impact from this incident.
Investigating
We are currently investigating a service degradation for customers in our US-3 environment. We will share further information here as we continue to look into this issue.