Elevated errors in US-1
Current Status: Resolved | Last updated at September 3, 2021, 16:56 UTC
Affected environments: US-1 Preview, US-1 Production
A root-cause analysis for this issue has been performed and is now available at https://cdn.auth0.com/blog/20210819-Incident-RCA.pdf
History for this incident
Resolved
The @auth0 service for our US-1 region has been fully restored. A detailed Root Cause Analysis (RCA) will be available within the next 14 days or sooner. We sincerely apologize to all affected customers.
Monitoring
The @auth0 service for our US-1 region has been fully restored. A detailed Root Cause Analysis (RCA) will be available within the next 14 days or sooner. We sincerely apologize to all affected customers.
Monitoring
Systems have recovered. The team continues to monitor to ensure the stability of services. The next update is expected in 30 minutes.
Investigating
We are starting to see improvements in login performance. However, we continue to see latency spikes. Our Engineers are continuing to investigate and restore services fully. The next update can be expected in 15 minutes.
Investigating
We are experiencing an elevated error rate in logins for our US-1 region. Our Engineers are investigating.