Service Degradation for Facebook Logins
Current Status: Resolved | Last updated at October 25, 2024, 19:35 UTC
Affected environments: EU-1 Production, AU Production, US-1 Production, US-3 Production, JP-1 Production, EU-2 Production, US-4 Production, UK-1 Production, CA-1 Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20241015_Service_Degradation_for_Facebook_Logins.pdf
History for this incident
Resolved
Services have been restored and this issue is resolved. We sincerely apologize for the impact this had on you and your users. Should you have any further concerns, please reach out to our Support team. A root-cause analysis report (RCA) will be posted here within 14 days.
Monitoring
Our Engineering team is now monitoring this issue post mitigation and the fix applied is working as expected.
Identified
Our deployment efforts are continuing to progress with the fix for this issue working as expected for the vast majority of our customer base. Our Engineering team is watching any remaining deployment efforts and the fix is working as expected where deployed.
Identified
Our deployment efforts are underway to mitigate this issue and we will be gradually rolling out the fix to all affected customer environments over the next few hours. We will post an update here once our mitigation efforts have been completed.
Identified
Our Engineering team has identified the code regression which is causing this issue and we are working urgently to address with an updated release. The necessary changes are being reviewed and we will release this fix to impacted customer environments as soon as possible. We will update here in approximately one hour as our mitigation efforts progress.
Investigating
We are currently investigating an incident that impacted our services. We observed a service degradation for Facebook logins. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.