Authentication Failures in US-4 Public Cloud Environment
Current Status: Resolved | Last updated at March 25, 2025, 19:21 UTC
Affected environments: US-4 Production
History for this incident
Resolved
Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Monitoring
We applied a fix for the issue and the errors are subsiding. We estimate that the errors would be fully resolved in the next 15 minutes. We are continuing to monitor the system.
Identified
We are continuing to see intermittent spikes and are actively implementing solutions. We will provide updates as they are available.
Identified
Impacted users may experience 5xx or 4xx error codes when attempting to log in. We have identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next 30 minutes.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.