History

High error rate and timeouts in Authentication and Management API

High error rate and timeouts in Authentication and Management API

Current Status: Resolved | Last updated at July 6, 2022, 0:37 UTC

Affected environments: US-1 Production, JP-1 Production, US-3 Preview, EU Preview, AU Preview, US-2 Production, JP-1 Preview, EU Production, US-1 Preview, AU Production, US-3 Production

A root-cause analysis for June 21st issue has been performed and is now available at

https://cdn.auth0.com/blog/20220621_High_Error_Rates_And_Timeouts_Across_Multiple_Environments.pdf


History for this incident

June 21, 20228:09 UTC

Resolved

This issue has now been resolved and service has been restored. We apologize for the impact this has had on you and your users.

June 21, 20228:07 UTC

Monitoring

We are no longer observing any service disruption and we are continuing to work with our network edge provider as we monitor

June 21, 20227:32 UTC

Monitoring

A fix has been implemented by our network edge provider and we are now seeing signs of recovery. We are continuing to monitor this issue.

June 21, 20227:24 UTC

Identified

We are continuing to work with our network edge provider on this issue and we will continue to provide additional updates here

June 21, 20227:16 UTC

Identified

An issue has been identified with our network edge provider and we are investigating further.

June 21, 20226:27 UTC

Investigating

We are currently investigating a service disruption with high error rates and timeouts. More information will be provided shortly