High error rate and timeouts in Authentication and Management API
Current Status: Resolved | Last updated at July 6, 2022, 0:37 UTC
Affected environments: US-1 Preview, EU-1 Production, AU Production, US-1 Production, EU-1 Preview, AU Preview, US-3 Production, US-3 Preview, JP-1 Production, JP-1 Preview
A root-cause analysis for June 21st issue has been performed and is now available at
https://cdn.auth0.com/blog/20220621_High_Error_Rates_And_Timeouts_Across_Multiple_Environments.pdf
History for this incident
Resolved
This issue has now been resolved and service has been restored. We apologize for the impact this has had on you and your users.
Monitoring
We are no longer observing any service disruption and we are continuing to work with our network edge provider as we monitor
Monitoring
A fix has been implemented by our network edge provider and we are now seeing signs of recovery. We are continuing to monitor this issue.
Identified
We are continuing to work with our network edge provider on this issue and we will continue to provide additional updates here
Identified
An issue has been identified with our network edge provider and we are investigating further.
Investigating
We are currently investigating a service disruption with high error rates and timeouts. More information will be provided shortly