Elevated errors in Auth0
Current Status: Resolved | Last updated at September 14, 2021, 3:19 UTC
Affected environments: US-1 Preview, US-1 Production
A root-cause analysis for this issue has been performed and is now available at https://cdn.auth0.com/blog/20210831-Incident-RCA.pdf
History for this incident
Resolved
Service has been restored. A root cause analysis (RCA) will be posted here within 14 days. We apologize again for any impact this had on you and your users.
Monitoring
We have applied workarounds to the networking issues seen by our cloud provider for our US-1 and US-2 environments and are now seeing stable performance in all regions. We will continue to monitor the system.
Identified
We have applied a workaround to the networking issues seen by our cloud provider. Our US-1 environment is operating normally at this time. We are continuing to monitor the US-1 region. Our Engineering team continues to work on affected areas of US-2. We are attempting to restore all services as quickly as possible.
Identified
Our Engineering team continues to work to restore services as quickly as possible once the networking issues are resolved. We will continue to keep you informed as the situation evolves.
Identified
Our Engineering team is working to restore services as quickly as possible once the networking issues are resolved.
Identified
We have isolated the issue to networking issues with our cloud provider. We have allocated resources to ensure we restore services as quickly as possible once the networking issues are resolved. We apologize for the impact.
Investigating
Our US-1 and US-2 regions are experiencing degraded service. Our Engineering team is working quickly to mitigate this and apologize for the impact this is having on you and your users.
Investigating
Our US-1 and US-2 regions are experiencing degraded service. Our Engineering team is working quickly to mitigate this and apologize for the impact this is having on you and your users.
Investigating
We are continuing to investigate the elevated error rate, though we are seeing this issue impact customers intermittently. We will provide status updates every 15 minutes.
Investigating
We are continuing to investigate the elevated error rate, though we are seeing this issue impact customers intermittently. We will provide status updates every 15 minutes.
Investigating
We are currently investigating an elevated error rate in Auth0. Our Engineers are investigating.