We have detected an issue of the tenant dashboard and support centre
Current Status: Resolved | Last updated at May 30, 2025, 19:09 UTC
Affected environments: US-5 Production, JP-1 Production, US-4 Production, UK-1 Production, CA-1 Production, EU-2 Production, US-3 Production, US-1 Production, EU-1 Production, AU Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20250519_Increased_Error_Rates_Impacting_Auth0_Dashboard_and_Support_Center.pdf
History for this incident
Resolved
Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Monitoring
We applied a fix for the issue and are monitoring the system. The alternative email <redacted> is deactivated, please use the support centre (https://support.auth0.com) to open the tickets if you need to contact us.
Investigating
We are investigating an issue with Support Center that is preventing customers from opening new cases with the Support team. As a backup, you can email us at < >, and a support case will be automatically created for you. Once the incident is resolved, this email address will stop accepting emails.
Investigating
We are currently investigating an incident that impacted our services of the tenant dashboard and support centre. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.