History

Elevated error rate in our US-1 environment

Elevated error rate in our US-1 environment

Current Status: Resolved | Last updated at May 7th 2021, 19:18 UTC

Affected environments: US-1 Preview, US-1 Production

A root-cause analysis for this issue has been performed and is now available at https://cdn.auth0.com/blog/20210504-Incident-RCA.pdf


History for this incident

May 4, 20211:35 UTC

Resolved

The incident has been resolved. We apologize for the disruption of service. We will provide our customers with a detailed Root Cause Analysis (RCA) within the next 14 days or sooner.

May 4, 20211:17 UTC

Monitoring

Our services have recovered and users should be able to log in without problems. We are still monitoring our services to ensure that no further issues arise.

May 4, 20211:09 UTC

Investigating

Our engineering teams are continuing to investigate the issue and are narrowing down on the cause.

May 4, 20210:48 UTC

Investigating

We have received various alerts and are seeing a high load in our US-1 environment. Most users are unable to log in. Our Engineering teams are currently investigating, and we aim to provide you with an update every 15 minutes.