Elevated Errors in JP-1 Public Cloud Environment
Current Status: Resolved | Last updated at November 19, 2024, 18:54 UTC
Affected environments: JP-1 Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20241106-Elevated_Error_Rates_in_the_JP-1_Public_Cloud_Environment.pdf
History for this incident
Resolved
Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Identified
We have identified additional impact on Tenant Logs and User Search features.
Monitoring
We applied a fix for the issue and are monitoring the system.
Identified
We are currently implementing a fix. We will continue to update every 15 minutes.
Identified
We are currently implementing a fix. We will continue to update every 15 minutes.
Identified
We have made progress on the incident and are implementing a fix in the coming minutes. We will continue to update every 15 minutes.
Identified
We have identified the root cause, and are working on applying a fix as soon as possible. We will continue to update every 15 minutes.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.