Errors with Edge Provider
Current Status: Resolved | Last updated at November 25, 2025, 2:17 UTC
Affected environments: EU-1 Production, AU Production, US-1 Production, US-3 Production, JP-1 Production, EU-2 Production, US-4 Production, UK-1 Production, CA-1 Production, US-5 Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/20251118_Global_Edge_Provider_Outage_Impacting_Public_and_Private_Cloud_Environments.pdf
History for this incident
Resolved
Services have been restored. A root cause analysis (RCA) will be posted here once our review of this incident completes.
Monitoring
We are now observing gradual recovery for impacted customers and our Engineering team is continuing to monitor this issue.
Identified
We have identified a subset of customer traffic patterns that was impacted by our Edge Providers issues. We are starting to see residual customer recovery.
Identified
Our Engineering team is continuing to review cases on this matter for impacted customers. We will advise with an additional update in approximately 30 minutes once our Engineering team has triaged this issue further.
Identified
We have identified an issue that impacted some customers due to a service degradation that our edge provider was experiencing beginning at approximately 11:20 UTC. Our Engineering team has been reviewing and performing an impact analysis while our Support team is working with all impacted customers. Should you have any further questions, please contact support.