Elevated Errors in US3 Public Cloud Environment
Current Status: Resolved | Last updated at April 30, 2024, 20:56 UTC
Affected environments: US-3 Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/blog/20240417_Increased_Error_Rates_in_US3_Public_Cloud.pdf
History for this incident
Resolved
Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Monitoring
We are continuing to monitor for any further issues.
Monitoring
We applied a fix for the issue and are monitoring the system.
Identified
The impacted customers would have experienced elevated errors when attempting to log in. Authenticated users are less likely to experience authentication issues. We have identified the issue and are deploying a fix. We will continue to update every 15 minutes.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information