Increased Error Rates on US-3 Public Cloud
Current Status: Resolved | Last updated at November 16, 2025, 20:39 UTC
Affected environments: US-3 Production
History for this incident
Resolved
Services are now restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Monitoring
Our Engineering team has taken the necessary remediation steps and we are now observing full recovery in the environment. We are continuing to monitor this issue, however all symptoms have resolved.
Identified
We've identified a potential issue with database queries and connections which service this environment. We have engaged additional Engineering resources to review the logs associated with this issue and we will provide an additional update in approximately 30 minutes as we discuss any further actions to alleviate the symptoms observed.
Investigating
Our Engineering team is investigating load on one of our databases servicing this environment. We will provide additional updates here in approximately 15-30 minutes as we work to identify the root cause of this issue and discuss any necessary mitigation.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.