[Feature Disruption] Search API in EU
Current Status: Resolved | Last updated at November 8, 2017, 12:56 UTC
Affected environments: EU-1 Production, EU-1 Preview
History for this incident
November 8, 201712:56 UTC
Resolved
This incident has been resolved.
November 8, 201712:35 UTC
Identified
The issue has been identified and a fix is being implemented.
November 8, 201711:32 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
November 8, 201711:04 UTC
Identified
The issue has been identified and a fix is being implemented.
November 8, 201710:50 UTC
Investigating
A percentage of requests to the Search API are failing. This does not affect authentication transactions unless you are using the Search API via a Rule or as part of your login flow. The Search API is a replica of the primary store. Generally, it is not a good practice to add this dependency as part of a critical flow of your system. We recommend using the Get Users by Email API instead (https://auth0.com/docs/api/management/v2#!/Users_By_Email/get_users_by_email) or Get User by ID to avoid using Search for a critical flow.