Elevated error rates in US-3 and US-1 environments
Current Status: Resolved | Last updated at June 24, 2021, 18:03 UTC
Affected environments: US-1 Production, US-3 Production
A root-cause analysis for this issue has been performed and is now available at https://cdn.auth0.com/blog/20210611-Incident-RCA.pdf
History for this incident
Resolved
The incident has been resolved, our network edge provider has resolved their issue and we are reporting all environments operating as expected. We apologize for the disruption of service. We will provide our customers with a detailed Root Cause Analysis (RCA) within the next 14 days or sooner.
Monitoring
We are continuing to monitor for any further issues.
Monitoring
We identified an issue with our network edge provider. Currently monitoring the situation. Dashboard access in US-3 has been restored.
Investigating
We are continuing to investigate this issue.
Investigating
We are continuing to investigate this issue.
Investigating
We have received various alerts and are seeing increased errors when loading the dashboard in the US-3 environment. Our Engineering teams are currently investigating, and we aim to provide you with an update every 15 minutes.