Issue Impacting Customer Support Center
Current Status: Resolved | Last updated at May 1, 2025, 20:50 UTC
Affected environments: EU-1 Production, US-1 Production, AU Production, US-3 Production, JP-1 Production, US-4 Production, UK-1 Production, CA-1 Production, EU-2 Production, US-5 Production
Following review of this issue a misconfiguration that was made as part of routine / ongoing work caused limited issues with full support center functionality from approximately 16:30 to 17:30 UTC. Our Engineering team has reverted these changes and observed full recovery. Should you have any further questions or concerns, please contact our support center. Core authentication and customer logins were not affected as part of this issue. Our Engineering team has identified that this primarily impacted the ability to run reports from support center. No further customer action is required at this time.
History for this incident
Resolved
Our support center is now fully operational and functioning as expected. Customers may have noticed limited impact to certain support center functionality such as use of reports. Our Engineering team is reviewing this retroactively and you can contact our support team should you have any further questions or concerns.
Monitoring
We applied a fix for the issue and are monitoring the system.
Identified
Our Engineering team has identified what we believe to be the root cause of this issue and we are reviewing mitigation actions.
Investigating
Our Engineering team is actively aware of an ongoing issue that is impacting our ability to fully utilize our customer support portal. We will post additional updates here as our investigation progresses.