Elevated error rate in the “/userinfo” endpoint
Current Status: Resolved | Last updated at December 23, 2021, 19:22 UTC
Affected environments: US-1 Preview, EU-1 Production, US-1 Production, EU-1 Preview, US-3 Production, US-3 Preview
A root-cause analysis for this issue has been performed and is now available at https://cdn.auth0.com/blog/Elevated_error_rates_in_Auth0_endpoints.pdf
History for this incident
Resolved
Service has been restored. A root cause analysis (RCA) will be posted here within 14 days. We apologize for any impact this had on you and your users.
Monitoring
The issue at hand has been remediated. All responses from all endpoints should now return the expected values. You should no longer experience corrupted responses, or unexpected formats in any endpoints. Our Engineers are monitoring our services to ensure stability.
Identified
Our Engineers have isolated the issue and are actively working with our network edge provider to implement a solution. Next update will be provided in 30 min.
Identified
Our Engineers have isolated the issue to our network edge provider and are actively working on a solution. Next update will be provided in 30 min.
Investigating
Our Engineers continue to investigate the elevated error rate in the “/userinfo” endpoint. Those impacted would experience a corrupted response in this endpoint or responses in unexpected formats. Next update will be provided in 30 min.
Investigating
We have identified an elevated error rate in the “/userinfo” endpoint. Those impacted would experience a corrupted response in this endpoint or responses in unexpected formats. Our Engineers are investigating. Next update will be provided in 30 min.