Increased Error Rates in US-1
Current Status: Resolved | Last updated at May 9, 2023, 0:52 UTC
Affected environments: US-1 Preview, US-1 Production
A root-cause analysis for this issue has been performed and is now available at:
https://cdn.auth0.com/blog/2023-04-25-Elevated_Errors_in_US_1_Environments.pdf
History for this incident
Resolved
This incident is now resolved and error rates have subsided. We'll post a root cause analysis in 14 days. We sincerely apologize for any impact on you and your users.
Monitoring
This issue has subsided and we are seeing error rates resolve for US-1 customers.
Identified
Our Engineering team has identified the root cause of this issue and we're continuing to review if any further mitigation actions are required.
Investigating
We are currently investigating a service degradation impacting customers who utilize our actions runtime for core authentication services in our US-1 Public Cloud region. Our Engineering team is urgently engaged and reviewing this issue.