Elevated Errors in JP-1 Public Cloud Environment
Current Status: Resolved | Last updated at September 10, 2024, 23:13 UTC
Affected environments: JP-1 Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20240827-Elevated_Error_Rates_in_the_JP_Public_Cloud_Environment.pdf
History for this incident
Resolved
Services has been stable. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Monitoring
We applied a fix for the issue and are monitoring the system.
Identified
We determined that the impacted users may experience failures or timeout errors when attempting to log in. Our team has identified the cause and is implementing a fix. We will continue to update every 15 minutes.
Investigating
We are currently investigating an incident that impacted our Authentication and Management APIs. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.