Increased Error Rates Impacting EU-1 Public Cloud
Current Status: Resolved | Last updated at July 23, 2025, 16:40 UTC
Affected environments: EU-1 Production
A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/20250709_Increased_Error_Rates_in_EU1_Public_Cloud_Environment.pdf
History for this incident
Resolved
Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
Monitoring
Our mitigation actions have now completed and error rates have subsided. Our Engineering team is continuing to monitor this issue and services are functioning as expected.
Investigating
Our Engineering team is continuing to review and investigate this issue focusing on mitigation as quickly as possible. Our investigation efforts are still underway and we will be providing additional updates here in 20 minutes as our investigation progresses.
Investigating
We are investigating a high error rate in the Auth0 Management API related to the logs endpoints. We will provide updates as we gather more information.
Investigating
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.