Service Disruptions in the EU-2 Production Environment
Current Status: Resolved | Last updated at August 14, 2023, 18:04 UTC
Affected environments: EU-2 Production
A root-cause analysis for this issue has been performed and is now available: https://cdn.auth0.com/website/20230802-Service_Disruptions_EU-2_Production_Environment.pdf
History for this incident
Resolved
We confirmed that the services are stable. We will continue to investigate the root cause and share it here in 14 days. We apologize for any impact this had on you and your users.
Monitoring
We confirmed that the services have recovered and we are monitoring the results.
Identified
We have identified the root cause of the issue and have implemented a fix. We are seeing the error rates subside and will continue to monitor the situation. We will provide updates in the next 15 minutes.
Investigating
We are continuing to investigate the issue.
Investigating
We are currently investigating elevated errors in EU2 Production Environment. Impacted users would experience authentication failures when attempting to log in of up to 2% error rates. We will provide more information in the next 15 minutes.